In your job you need to communicate with people all the time. First and foremost is the person you are supporting, but there are also their family and friends, who are likely to be involved in the support plan. You will also have to communicate with colleagues and with other professionals.The way in which you communicate will be different depending on the person with whom you are communicating and the purpose of the communication.
Not everyone communicates in the same way and it is important that you make sure that you are able to communicate with the people you support in the best way for them. People have a wide range of communication needs, which involve the consideration of many diﬀ erent factors such as:
• sensory ability
• cultural background
• self-conﬁ dence
• level of learning ability
• physical ability.
As a professional, it is your responsibility to make sure that your communication skills meet the needs of the people you support. You should not expect people to adjust their communication to ﬁ t in with you.The best way to find out about what people want and need, of course, is to ask! The person concerned is always your first and best source of information about their needs and the best way to meet them. But asking is not always possible. You can discover some information about communication needs, wishes and preferences by observing someone or by talking with other colleagues who have worked with the person previously, and often by talking to family or friends. They are likely to have a great deal of information about the communication needs are for the individual. They will have developed ways of dealing with communication, possibly over a long period of time, and are likely to be a very useful source of advice and help.
All communication has an effect on the person you are communicating with. It is a two-way process called an interaction, and it is important that you watch the effects so that any problems can be identiﬁ ed and dealt with.Any relationship comes about through communication. In order to be effective in providing care and support, you must learn to be a good communicator. But communication is about much more than talking to people. People communicate through:
• facial expression
• body language
You will have to know how to recognise what is being communicated to you, and be able to communicate with others without always having to use words.
Feb 7, 8545 01:42 PM